Loss Prevention Manager

PCC Community Markets is seeking an experienced and detail-oriented Loss Prevention Manager to join our grocery co-op. The ideal candidate will be a proactive problem-solver with a keen eye for detail and a commitment to maintaining a safe and secure retail environment.  This position is responsible for developing and implementing strategies to minimize retail loss, provide a safe and secure shopping establishment, and protect the co-op’s assets. This role involves collaborating with various teams to foster a culture of security and accountability and implement strong security measures.

PCC is committed to welcoming  people of all identities, cultures and backgrounds. As a triple-bottom line co-operative, our vision , mission, and values stand firmly rooted in the nourishment and well-being of our planet, its people and communities.

While racism and colonialism continue to play a significant role in shaping  food systems, PCC is committed to cultivating justice-centered relationships that do not exploit.

PCC does not tolerate bigoted behavior within our community. Accordingly, we take action to foster a safe and inclusive environment.

Our Vision

To inspire and advance the health and well-being of people, their communities, and our planet.

Our Mission

We ensure that good food nourishes the communities we serve, while cultivating vibrant local, organic food systems 

Our Values

We foster high standards

We act with integrity

We embrace stewardship

We take action because we care

In addition, leaders are expected to:

Build Effective Teams

Ensure Accountability

Inspire Others

• Monitor store activities proactively to identify security risks and other situations related to loss, fraud and theft
• Regularly conduct audits of inventory, cash handling procedures, and operational practices to identify vulnerabilities and recommend areas for improvement
• Ensure compliance with all relevant laws, rules and regulations relating to enforcement of loss prevention policies
• Develop KPIs and observe trends to determine actionable insights and adjust strategies accordingly
• Create and enforce policies and procedures related to loss prevention, safety, and emergency response
• Develop and implement comprehensive loss prevention strategies to reduce shrink from theft and protect against retail fraud
• Conduct investigations into theft, fraud, and other loss, appropriately document investigative conclusions and compile reports and evidence for appropriate action
• Work closely with management, staff, and local law enforcement to create and maintain effective security measures and supply accurate records of investigations
• Prepare detailed reports on incidents and loss prevention activities
• Select and supervise competent third-party security firms, and issue post orders for contracted security services
• Partner with third party consultants and PCC’s training team to offer and develop needed safety or security training
• Conduct training sessions for staff on loss prevention best practices, and issue, implement and monitor safety protocols
• Engage with customers and staff to foster a safe shopping environment and address any security-related concerns
• Other related projects and duties, as requested

• Bachelor's degree in Criminal Justice, Business Administration, or a related field preferred.
• 3+ years of experience in loss prevention, security management, or a related role, preferably in a retail or grocery environment.
• Loss Prevention Certifications are a plus (CPP, PCI, CFE, LPC, LPQ, CSS, CRSO.)
• Intermediate level of math and computer skills and proficiency in Microsoft Office Suite.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Familiarity with loss prevention technologies, data analytics reporting and surveillance systems.
• Ability to handle sensitive situations with discretion and professionalism.
• Commitment to the values of a co-op and a strong customer service ethos.
• Ability to communicate effectively with all levels within the organization from staff to co-op leadership.
• Flexible schedule with availability to meet business needs.
• Will be required to drive to all PCC locations as needed.
• Must be able to meet physical demands including standing, bending, twisting, repetitive motion, and lifting 10–40lbs regularly.

• Medical, Vision, Dental, Life Insurance, Short Term Disability, Long Term Disability, Parental Leave 
• PTO Accrual – 0.08 hours per hour worked   
• 6 paid holidays per year  
• 401(k) Profit Sharing Contribution 
• Discounted ORCA Pass  
• PCC Cooking Classes Discount 
• Staff Discount on In-Store Purchases  
• Flexible Spending Account (FSA)  
• Free PCC Co-op Membership  
• Bereavement Leave  
• Employee Assistance Program 

PCC Benefits Page:  

• https://www.pccmarkets.com/about/jobs/benefits/ 

Reports to: Operations Programs & Project Manager

Internal Apply By Date: December 1st, 2024