Director of Operations

The Director of Operations at PCC works closely with the Directors of Stores, the VP of Store Operations, and store support functions (such as Finance, Store Development, IT and Legal) to define and lead processes related to labor budgets and sales forecasts, annual and quarterly planning, KPI tracking and reporting, and other daily store operations, functions and programs such as staff safety and food safety. In this capacity, the Director of Operations plays a critical role in bringing together a diverse set of teams and functions in support of the co-op’s long-term goals. In addition, they are responsible for strengthening and innovating daily operations and compliance across PCC, proactively managing risks while looking for continuous program improvements.  

If you’re a people person, you’re a PCC person. Maybe it’s our co-op roots, or maybe it’s our Northwest nature, but we embrace stewardship and take action because we care. As one of the most trusted grocers in Seattle, we foster high standards and look to our staff members to build trust by acting with integrity — toward our members and shoppers, and toward each other.  

PCC is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We value all the individual differences, life experiences, knowledge, self-expression, unique capabilities and talent that our staff members invest in their work, stores and communities. Valuing diversity is a significant part of our culture, our values and PCC’s success. 

PCC provides equal employment opportunities to all staff members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Leadership and Collaboration  

• Partners closely with members of the Operations team and office team to ensure retail strategies align with overall business objectives 

• Acts as primary Operations contact on behalf of Stores for Finance, Store Development, IT and Legal 

• Contributes to operational planning and providing support for stores as a close collaborator with Directors of Stores on the Operations Planning Team (OPT) 

• Oversees the planning, facilitation and effective collaboration of the new store opening process 

• Acts as a resource and office liaison to store staff for various Operations programs and projects  

• Supports communication to stores regarding program and project implementation, policy changes and best practices 

• Continuously assess and develop opportunities to improve streamlined and effective communication 

• Develop, monitor, and analyze key performance indicators (KPIs) to evaluate operational effectiveness 

• Recognizes and embraces that PCC operates under a triple bottom line of financial, social and environmental impact, and conducts all operational leadership responsibilities accordingly 

Strategic Planning & Project Work 

• Participates in strategic planning for operational programs, helps define measures of success and provides a roadmap for the work 

• Leads the annual budgeting process for the Operations team and Stores as a primary point of contact 

• Provides strategic input and makes sound decisions affecting the organization, including the evaluation of operations and achievement of KPIs 

• Analyzes data reports and KPIs to identify opportunities for cost savings and revenue growth 

• Forecasts operational needs and partners to adjust resources accordingly 

• Enhances, develops and implements operational standards and expectations for the stores 

• Collaborates on innovation of store design and layout to improve efficiency and safety 

• Identifies best operational practices and seeks out ways to implement across all stores 

• Prepares and maintains accurate records, reports, and presentations to assist decision-making at the leadership level 

• Contributes to and monitors departmental budget performance, analyzes variances, and provides actionable insights to proactively manage spending and initiate corrective actions 

Operations Program Oversight and Accountability  

• Provides leadership and guidance to direct reports; Loss Prevention Manager, Food Safety Manager, Occupational Health and Safety Manager, as well as other potential future direct reports 

• Supervises the design, implementation, and effectiveness of operational programs and training within scope 

• Ensures that documentation is established and SOPs are maintained, and other metrics are met as they relate to areas of operational expertise and oversight 

• Manages timely escalation of risk and compliance concerns to appropriate levels of leadership 

• Establishes and oversees Operational internal controls practices for PCC and other aspects of risk management 

This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position’s scope and function within our company. PCC Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet the changing industry or business needs as necessary. 

Desired Qualifications

• 10+ years' experience of progressively responsible leadership roles in a multi-unit retail operation, preferably in the retail grocery industries 

• 5+ years of project management experience, preferably in retail and grocery industries 

• Proven experience with budget management and annual planning in a multi-unit organization 

• Established history of implementing operational programs that produce strong results 

• Experience in developing and resourcing organization-wide programs through influence and initiative 

• Exceptional written and verbal communication and executive presentation skills 

• Strong organizational, strategic planning and problem-solving skills 

• Advanced analytical and strategic thinking capabilities 

• Intermediate level of computer skills and strong proficiency in Microsoft Office Suite 

• Ability to work in a constantly changing, fast-paced environment while maintaining a positive customer service orientation 

• Strong organizational and time management skills with the ability to prioritize and problem solve with excellent attention to detail 

• Demonstrated self-motivation and the ability to anticipate problems, determine solutions, and follow through to complete tasks successfully 

Additional Requirements 

• Available to work a flexible schedule and must be willing to work at all store locations and travel to other work-related locations. 

• Must be able to meet physical demands, including standing, bending, twisting, repetitive motion, and lifting 10 – 50 lbs. regularly 

• Keep yourself and your family healthy. Medical, dental, and vision plan  

• Care for yourself and loved ones. Life Insurance, Short Term Disability, Long Term Disability, Parental Leave, Employee Assistance Program. 

• Take time off. Paid time off starting at 0.08 hours per hour worked, plus 6 paid holidays per year, and bereavement leave. 

• Save for your future. 401(k) profit sharing contribution 

• Save on expenses. Discounted ORCA bus pass, PCC cooking classes discount, staff discount on in-store purchases, free PCC co-op membership, Flexible Spending Account with pre-tax savings on eligible health and childcare expenses.  

• Learn more at https://www.pccmarkets.com/about/jobs/benefits/

Reports to: VP of Operations

Work occurs in an office, a variety of off-site environments and in a PCC store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will provide reasonable accommodations to qualified applicants and employees with disabilities.