Senior Manager Program Management

The Senior Manager, Program Management is responsible for leading the planning, execution, governance, and delivery of complex cross-functional programs and projects that support organizational priorities and business outcomes. This role currently manages a team of Business Analysts and leads the successful delivery of strategic initiatives across the organization. As the function evolves, the role may expand to include leadership of Project Managers and other project delivery resources.

The ideal candidate is a highly effective people leader with strong business acumen, excellent communication skills, and a proven ability to deliver large-scale programs while balancing scope, schedule, budget, risk, and organizational change.

As a new enterprise capability, this role will be both a builder and operator, establishing practical portfolio and project management practices while directly supporting select high-priority cross-functional initiatives as the organization matures.

If you’re a people person, you’re a PCC person. Maybe it’s our co-op roots, or maybe it’s our Northwest nature, but we embrace stewardship and take action because we care. As one of the most trusted grocers in Seattle, we foster high standards and look to our staff members to build trust by acting with integrity — toward our members and shoppers, and toward each other.

PCC is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We value all the individual differences, life experiences, knowledge, self-expression, unique capabilities and talent that our staff members invest in their work, stores and communities. Valuing diversity is a significant part of our culture, our values and PCC’s success.

PCC provides equal employment opportunities to all staff members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Program Leadership & Delivery

• Lead a portfolio of strategic projects and programs aligned with organizational priorities.
• Develop and execute program roadmaps that support business objectives and operational goals.
• Ensure successful delivery of programs through effective planning, risk management, stakeholder engagement, and execution oversight.
• Drive accountability across cross-functional teams to achieve milestones, deliverables, and business outcomes.
• Monitor program performance and proactively identify and mitigate risks, issues, and dependencies.

Portfolio Management & Governance

• Establish and maintain project governance processes, methodologies, reporting standards, and best practices.
• Facilitate project review meetings and governance forums with business and functional leaders.
• Partner with project sponsors and Finance to develop business cases, project metrics, and performance reporting.
• Support prioritization of initiatives based on strategic value, resource availability, and organizational capacity.
• Ensure alignment of projects with business priorities, objectives, and financial expectations.

Stakeholder Management

• Build strong working relationships with leaders across business, technology, and support functions.
• Influence decision-making and resolve complex issues across multiple stakeholders.
• Communicate program status, risks, decisions, and outcomes to leadership and project sponsors.
• Serve as a trusted partner and advisor on project planning, execution, and organizational readiness.

People Leadership

• Lead, coach, and develop a team of Business Analysts, fostering strong requirements, process improvement, and delivery practices.
• Build organizational project delivery capabilities and support the future development and leadership of Project Managers as business needs evolve. Establish clear performance expectations and support employee development and career growth.
• Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
• Promote consistent adoption of project management methodologies and delivery practices.

Financial & Resource Management

• Manage project budgets, resource plans, and delivery forecasts.
• Monitor financial performance and support adherence to approved funding and business objectives.
• Optimize resource allocation across competing priorities and initiatives.
• Support annual planning, budgeting, and investment prioritization activities.
• Partner with FP&A and business leaders to support business case development, value realization, and resource planning.

Process Improvement

• Develop and implement project delivery processes, tools, and methodologies.
• Contribute to the ongoing development of project and portfolio management capabilities across the organization.
• Utilize delivery metrics and lessons learned to enhance efficiency, transparency, and effectiveness.
• Support change management activities to drive adoption and realization of program outcomes.

Key Competencies

• Program Leadership
• Strategic Planning
• Project Governance
• Budget & Resource Management
• Risk Management
• Stakeholder Engagement

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field.
• PMP, PgMP, PMI-ACP, SAFe, or equivalent certification.
• 10+ years of project or program management experience, including leadership of complex cross-functional initiatives.
• 5+ years of people leadership experience managing Business Analysts, Project Managers, or other business delivery professionals. Demonstrated success delivering programs that drive measurable business results.
• Strong knowledge of project management, governance, budgeting, risk management, and stakeholder engagement practices.
• Excellent communication, facilitation, presentation, and relationship management skills.
• Ability to influence and collaborate effectively across all levels of the organization.
• Experience managing multiple priorities in a dynamic retail or consumer-focused environment.
• This role is expected to work on site at our Seattle headquarters 2 or more days per week, depending on business need.

Desired Qualifications

• Retail grocery or cooperative retail experience.
• Experience supporting business transformation, technology implementation, or operational improvement initiatives.
• Familiarity with Agile, Waterfall, and hybrid delivery methodologies.

• Keep yourself and your family healthy. Medical, dental, and vision plan
• Care for yourself and loved ones. Life Insurance, Short Term Disability, Long Term Disability, Parental Leave, Employee Assistance Program.
• Take time off. Paid time off starting at 0.08 hours per hour worked, plus 6 paid holidays per year, and bereavement leave.
• Save for your future. 401(k) profit sharing contribution
• Save on expenses. Discounted ORCA bus pass, staff discount on in-store purchases, free PCC co-op membership, Flexible Spending Account with pre-tax savings on eligible health and childcare expenses. 
• Learn more at https://www.pccmarkets.com/about/jobs/benefits/

This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position’s scope and function within our company. PCC Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet the changing industry or business needs as necessary.

Work occurs in an office, a variety of off-site environments and in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will provide reasonable accommodations to qualified applicants and employees with disabilities.